ABOUT THE STUDENTS’ UNION
The Students’ Union, The University of Calgary (SU) is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre.
We’re in the business of student leadership, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. As such, the SU is a nimble and leading-edge organization that can pivot quickly to address emerging issues and trends.
The Students’ Union offers all our employees a competitive, market-determined salary. Our benefits, though, tend to exceed the market. These include:
- Five weeks paid vacation, to start
- Unlimited paid sick time
- A six percent RRSP matching program
- Full health and dental benefits plus a health spending account
- A mission-driven culture that values work-life balance, diverse experiences, and kindness
People love working for the Students’ Union because we care about our employees and empower them to thrive and succeed. The result is a very low turnover and a long-serving staff who are passionate about what they do. If you’re tired of being treated like a cog in a machine and want to do something that matters without sacrificing your home life, the Students’ Union might just be the right fit for you.
POSITION SUMMARY
The Manager, Food and Beverage Operations leads food and beverage service for the MacEwan Conference and Event Centre and the Den and Black Lounge. The Manager, Food and Beverage Operations is responsible for financial targets and performance, service standards, management of staffing, security, and safety. Direct reports include supervisors in the food and beverage department and hourly food and beverage staff. This position regularly interacts with guests to gauge service levels, responds to, and resolves complaints or concerns and requires a strong focus on staff training and adherence to all health and safety, standard operating procedures, and service initiatives.
SALARY
For this position, the hiring range is $62,500 to $70,000 and the offered salary will be negotiated based on a candidate’s relative experience. As a not-for-profit organization, it is extremely unlikely that we will be able to offer a successful candidate a salary outside of this range.
KEY RESPONSIBILITIES
General
- Work jointly with the Director, Food and Beverage Operations to create and implement standards for hiring, training, and assessing staff.
- Provide coaching and ongoing feedback, outline performance expectations, and conduct annual performance reviews.
- Provide ongoing training to staff in the areas of alcohol awareness, bystander intervention and safety procedures.
- Ensure that the department meets operational compliance with relevant federal, provincial, municipal and university legal and policy requirements including but not limited to:
- health and fire safety
- emergency preparedness
- responsible alcohol service
- scissor and man lifts
- food safety
- delivery vehicles
- Communicate operational concerns and changes to other members of management and kitchen teams.
- Delegate tasks and follow up to ensure staff are meeting the operational expectations for food preparation and delivery, service times, restaurant cleanliness, event setup, event execution, and customer service.
- Maintain high quality standards by monitoring and improving FOH procedures and execution.
- Manage and balance cash floats and reconcile liquor counts daily.
- Inspect dining, function spaces and corresponding back of house areas for maintenance, repairs, and cleaning needs.
- Work as part of the evacuation team in case of fire, or any emergency. Ensure completion of detailed reports related to security and medical incidents.
- Promote and adhere to all Students’ Union policies and procedures.
- Address day to day trouble shooting and resolving problems as they arise.
- Maintain required bar levels through accurate ordering and inventory counts
The Den and Black Lounge
- Schedule staff, in alignment with the annual budget, well maintaining a high level of guest experience.
- Monitor and verify staff hours for the payroll process
- Ensure the restaurant opening and closing requirements are met, including daily reporting tasks.
- Participate in menu creation by providing information on trends and customer requests.
- Update the POS system as required.
- Lead month-end inventory and reconciliation for liquor and service supplies.
- Communicate with prospective clients to book and coordinate events.
- Work in conjunction with other departments with external events held in The Den and Black Lounge.
- Develop relationships with community members, student clubs and staff to promote in-house events.
- Complete the annual Best Bar None program application and inspection process and ensure that requirements are upheld throughout the year.
Conference and Events
- Oversee the logistics of on-campus delivery and catered events.
- Personal participation, as needed, in the actual provision of guest service requirements.
- Manage the execution of events, including clean up, alcohol consumption tabulation, cash out, set up for the following day’s events and ensure that all conference and events areas are secure.
- Communicate with supporting departments (kitchen, facilities, The Den and Black Lounge) to ensure overall event success.
- Confirm accurate event billing is provided to the Coordination team.
- Ensure the proper appearance of meeting and banquet rooms, before, during and after events and conduct regular inspections of conference and event space.
- Provide support to the other food and beverage departments to facilitate effective product ordering, equipment set up and staffing.
- Meet with clients and vendors, when necessary, to assist in the planning of events.
QUALIFICATIONS
- A diploma or degree in food and beverage or hospitality management is preferred. A combination of education and experience will be considered.
- Three years of experience or more working in a restaurant/bar or event centre, at a supervisory level, within a high-volume service environment.
- Familiarity with the coordination of deliveries and take-out using third party platforms and/or restaurant website.
- Previous experience working within a university setting would be considered an asset.
- Valid certification in: WHMIS, First Aid, and ProServe. Job certification provided for: ProTect, Safe Food Handling, Fall Protection and Lift Operator.
- Involvement in organizing live music events, including the management and set-up of audio equipment, would be a benefit.
- A valid class 5 Alberta driver’s license is mandatory.
For more information, check out the position description.
HOW TO APPLY
Please send a resume and cover letter to resumes@su.ucalgary.ca. We are accepting applications until July 9, 2024 or until we find the right person. We’re hoping to interview candidates and make a decision in July/early August.
STATEMENT ON EMPLOYMENT EQUITY, DIVERSITY, AND INCLUSION
The Students’ Union is committed to ensuring that members of equity-deserving groups, from a broad range of communities, feel empowered to apply for positions within the organization. We strongly encourage qualified candidates from Black, Indigenous, and/or other racialized communities to apply. Qualified candidates who identify as 2Spirit and/or LGBTQIA+ or are otherwise marginalized on the grounds of gender expression, gender identity, and/or sexual orientation are also strongly encouraged to apply.
The Students’ Union welcomes applications from people with disabilities and believes strongly in accessibility in the work we do. Accommodations are available on request for candidates taking part in all aspects of the selection process – please advise us at any point and we will work with you to meet your needs while respecting your privacy as much as possible.
The Students’ Union is grateful to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikuni, and Kainai First Nations), the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III. The University of Calgary is situated on land adjacent to where the Bow River meets the Elbow River, and the traditional Blackfoot name of this place is Moh’kins’tsis, which we now call the City of Calgary. The Students’ Union also recognizes that land acknowledgments are not enough. We need to pursue truth, reconciliation, decolonization, and allyship in an ongoing effort to make right with all our relations.