ABOUT THE STUDENTS’ UNION
The Students’ Union (SU) is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to provide University of Calgary undergraduate students with the best possible university experience through advocacy, representation, and valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre, including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre.
We’re in the business of student leadership. SU staff coach, mentor, and work alongside elected student leaders to help them develop skills and make good decisions for the organization. We are a nimble organization that can respond quickly to emerging issues and trends.
The Students’ Union offers a competitive salary and benefits package, including:
- Five weeks paid vacation, to start
- Unlimited paid sick time
- Six percent RRSP matching
- Full health and dental benefits plus a health spending account
- A mission-driven culture that values work-life balance, diverse experiences, and kindness
POSITION SUMMARY
Reporting to the Manager, Den and Black Lounge Café, the Supervisor, Den and Black Lounge Café oversees the daily operations of the café and restaurant to support efficient service, a positive guest experience, and compliance with food safety, liquor service, and workplace safety standards. The Supervisor provides day-to-day leadership and direction to baristas, bartenders, servers, and support staff. The role coordinates staff activities, monitors service standards, supports employee training and development, and helps maintain a welcoming and professional environment for guests.
The position also supports key operational functions, including cash reconciliation, liquor sales reporting, inventory management, ordering, and shift reporting. The successful candidate will be organized, hands-on, and comfortable managing competing priorities in a busy food and beverage environment.
SALARY
The hiring range for this position is $45,000 to $49,000 annually, with the offered salary negotiated based on the candidate’s relevant experience. As a not-for-profit organization, it is extremely unlikely that we will be able to offer a successful candidate a salary outside of this range.
KEY RESPONSIBILITIES
- Supervise daily café and restaurant operations, coordinating staff activities and workflow to meet operational demands and service expectations.
- Monitor service standards and guest experiences, addressing concerns and taking corrective action as required.
- Oversee opening and closing procedures and completion of operational checklists.
- Maintain cleanliness, organization, and presentation standards across customer-facing and back-of-house areas.
- Assist with special events, promotions, and catering activities as required.
- Complete cash-outs and ensure accurate operational reporting.
- Reconcile daily liquor sales and maintain accurate records.
- Conduct weekly inventory counts to support stock ordering and assist with monthly inventory.
- Prepare shift reports and communicate relevant operational updates.
- Provide day-to-day supervision, guidance, and support to baristas, bartenders, servers, and support staff.
- Support onboarding and training for new employees.
- Train and coach staff on customer service standards, food and beverage procedures, responsible liquor service, and safe work practices.
- Monitor employee performance and provide ongoing feedback to support continuous improvement.
- Foster a positive, inclusive, and team-oriented work environment.
- Escalate employee performance or conduct concerns to the Manager, Den and Black Lounge Café.
- Undertake other duties as required.
QUALIFICATIONS
- A high school diploma or equivalent.
- At least two years of experience in a café, restaurant, bar, or other high-volume food and beverage environment, including experience providing day-to-day leadership or supervisory direction to staff.
- Valid ProServe certification.
- Food Safety certification, or the ability to obtain certification within a specified period of employment.
- Experience coordinating daily operations, managing competing priorities, and supporting staff in a fast-paced service environment.
- Strong communication and interpersonal skills, including the ability to provide clear direction, coach employees, and address guest concerns.
- Strong organizational skills and attention to detail, particularly in cash handling, inventory management, and operational reporting.
- Sound judgment and problem-solving skills.
- The ability to work collaboratively with staff and management to maintain service and operational standards.
- Post-secondary education in Hospitality Management, Food and Beverage Management, Business Administration, or a related field is considered an asset.
- ProTect, First Aid, and WHMIS certifications are also considered assets. An equivalent combination of education and experience will be considered.
For more information, please check out the position description.
HOW TO APPLY
Please send a resume and cover letter to resumes@su.ucalgary.ca. We are accepting applications until November 30, 2026, or until we find the right person. We’re hoping to interview candidates and make a decision in early December.
STATEMENT ON EMPLOYMENT EQUITY, DIVERSITY, AND INCLUSION
The Students’ Union encourages qualified candidates from equity-deserving groups to apply. We particularly encourage applications from Black, Indigenous, and other racialized communities, as well as people who identify as 2Spirit and/or LGBTQIA+ or who experience marginalization based on gender expression, gender identity, or sexual orientation.
The Students’ Union welcomes applications from people with disabilities. Accommodations are available on request for candidates participating in any part of the selection process. Please advise us of your needs at any point, and we will work with you while respecting your privacy.
The Students’ Union is grateful to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikuni, and Kainai First Nations), the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III. The University of Calgary is situated on land adjacent to where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is Moh’kins’tsis, which we now call the City of Calgary.
The Students’ Union recognizes that land acknowledgments are not enough. We need to pursue truth, reconciliation, decolonization, and allyship in an ongoing effort to make right with all our relations.